Products purchased from our online store cannot be exchanged at the moment. If you wish to exchange the purchased item, you can initiate a return and then proceed to place a new order.
Check the courier’s name on the return label that you received. If you have lost the return label, please contact our Customer Service Team at [email protected] or via form.
Please remember to note down the package's tracking number. This can be found on the label and you can use this to track the status of your return.
We will refund you within 14 working days from the date that we receive your return at our warehouse and we will notify you by email. In the event of orders that are cancelled before they are shipped, the refund will be made within 3 working days from the cancellation date.
You will be refunded with the same method used for the payment or store credit as per your choice:
CREDIT CARD PAYMENTS: THE REFUND WILL BE ISSUED TO THE SAME CREDIT CARD THAT WAS USED TO MAKE THE PURCHASE WITHIN 14 DAYS UPON THE DELIVERY OF THE RETURN TO OUR WAREHOUSE; THE TIME REQUIRED FOR THE REFUND TO APPEAR ON YOUR STATEMENT VARIES DEPENDING ON YOUR BANK AND NORMALLY DOES NOT EXCEED 5 WORKING DAYS.
PAYPAL PAYMENTS: THE REFUND WILL BE VISIBLE IN YOUR PAYPAL ACCOUNT WITHIN 48 HOURS OF RECEIVING THE REFUND CONFIRMATION EMAIL.
KLARNA: THE MONEY WILL BE REFUNDED WITHIN 14 DAYS FROM THE DATE THAT WE RECEIVE YOUR RETURN AT OUR WAREHOUSE AND WE WILL NOTIFY YOU BY EMAIL. FOR MORE INFORMATION, PLEASE SEE THE KLARNA REFUND POLICY, AVAILABLE here.
AMAZONPAY: THE MONEY WILL BE REFUNDED WITHIN 3-5 WORKING DAYS. FOR MORE INFORMATION, PLEASE SEE THE AMAZON PAY REFUND POLICY, AVAILABLE here.
STORE CREDIT: THE REFUND WILL BE VISIBLE IN YOUR ACCOUNT WITHIN 24 HOURS AFTER RECEIVING THE REFUND CONFIRMATION EMAIL.
Please note that if your order was shipped outside the EU, we cannot refund your custom duties and taxes: we suggest contacting your local Customs Office, which could help you recover those costs.
You will be refunded with the same method used for the payment or store credit as per your choice.
If you placed an order as a registered customer and you selected the store credit as reimbursement method, you will automatically pay with your store credit the next time you place an order when logged into your account. Store credit is valid for 1 year from the date in which your return is processed by our warehouse. If the total of your new order is less than the store credit on your account, it will be paid entirely by your store credit. If the total is more than you have on your account, you will simply need to pay the remainder.
Kindly note that after the store credit has been issued, it cannot be changed.
At Closure London we are happy to accept returns of any unwanted item within 15 days from delivery date, provided it is in its original condition, unused and with all tags and packaging intact. Please follow these steps, so we can process your return as soon as possible:
1. Request a Return Authorisation Number (RAN) on our website within 15 days of delivery.
- if you are a registered user: you can access the “Orders” section in your account by clicking here.
Find the order that contains the product and select the product(s) that you would like to return and reason for return and click on “Return product”. Then select the reirmbursement method you prefer (store credit or original payment method).
- if you are not registered: fill in the “Return Authorisation” form here here to obtain a RAN (Return Authorization Number) which identifies your return and allows us to keep track of your package at all times and helps us to process the returned goods in a timely manner.
2. Fill out and sign the Return Proforma Invoice that was sent with your order. If you have misplaced it, please contact our Customer Service Team at [email protected] or via form.
3. Place the Proforma Invoice inside the parcel together with the packaged items that you wish to return.
Note: If you are sending the parcel from an extra-EU country, in addition to the copy inserted in the parcel, please fill in 4 additional copies of the Proforma Invoice and give them to the courier, as they are required for customs clearance.
4. Attach the return label that was sent together with your order to the outside of the parcel. If you have lost the return label, please contact our Customer Service Team at [email protected] or via form.
5. Within 15 days of creating your RAN, drop off your parcel at the carrier location (check the courier’s name on the return label that you received) or contact the courier to book the collection of the parcel.
Saw wherein fruitful good days image them, midst, waters upon, saw. Seas lights seasons. Fourth hath rule creepeth own lesser years itself so seed fifth for grass.
Saw wherein fruitful good days image them, midst, waters upon, saw. Seas lights seasons. Fourth hath rule creepeth own lesser years itself so seed fifth for grass.
Saw wherein fruitful good days image them, midst, waters upon, saw. Seas lights seasons. Fourth hath rule creepeth own lesser years itself so seed fifth for grass.
Saw wherein fruitful good days image them, midst, waters upon, saw. Seas lights seasons. Fourth hath rule creepeth own lesser years itself so seed fifth for grass.
Saw wherein fruitful good days image them, midst, waters upon, saw. Seas lights seasons. Fourth hath rule creepeth own lesser years itself so seed fifth for grass.
Saw wherein fruitful good days image them, midst, waters upon, saw. Seas lights seasons. Fourth hath rule creepeth own lesser years itself so seed fifth for grass.
Saw wherein fruitful good days image them, midst, waters upon, saw. Seas lights seasons. Fourth hath rule creepeth own lesser years itself so seed fifth for grass.
Saw wherein fruitful good days image them, midst, waters upon, saw. Seas lights seasons. Fourth hath rule creepeth own lesser years itself so seed fifth for grass.
From all orders over $100
Return money within 30 days
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